Karen Gregory
EMPLOYEE RETENTION & RECOGNITION
Why Employees Leave & Employee Turnover: a three part series We’ve talked about Employee Turnover and Why Employees Leave, so let’s shift...
Leadership Insights from LIA
Karen Gregory
DEVELOPING PATIENCE
Patience… one of the most important skills you can develop in leadership. Because we live in this world of instant gratification and...
Karen Gregory
CUSTOMER LOYALTY IS THE GOAL
It takes twelve positive interactions to make up for one bad customer service experience. Twelve? In our world of instant gratification...
Karen Gregory
DEVELOPING SELF-CONFIDENCE
There are times when we all struggle with self-confidence. We don’t fully trust our abilities. Whether it’s the first day on the job,...
Karen Gregory
ASSISTANTleadership
Assistant Manager. Assistant Director. Assistant Vice President. Assistant Coach. Assistant Chief. Even Deputy Director. Deputy...
Karen Gregory
EXAMPLE ONE OR EXAMPLE TWO
For anyone who questions the effects leadership has on the team, the organization, and the people your organization serves let me assure...
Karen Gregory
ACTIONS SPEAK LOUDER THAN WORDS
It really doesn’t matter how old you are, you’ve heard this famous cliché: actions speak louder than words. I can confidently say I’ve...
Karen Gregory
A SMOOTH SEA
A SMOOTH SEA NEVER MADE A SKILLED SAILOR If you are in leadership you would probably agree the best days are when everything goes as...